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Whitelist & Pre-registration

Quicket supports whitelist-only events (where only approved contacts can register) and pre-registration (where people sign up before the event goes live).

Whitelist-only events​

When you enable Whitelist only in Setup & Settings, only people you approve can see the registration form and buy tickets.

Whitelist workflow diagram​

sequenceDiagram
  participant Visitor as Visitor
  participant EventPage as Event page
  participant Dashboard as Your dashboard
  participant Approved as Approved attendee
  Visitor->>EventPage: Visit event page
  EventPage->>Visitor: Show whitelist message + request form
  Visitor->>EventPage: Submit request (email + fields)
  EventPage->>Dashboard: Request appears as Pending
  Dashboard->>Dashboard: You approve or reject
  Dashboard->>Approved: Approval email with registration link
  Approved->>EventPage: Open link, see registration form
  Approved->>EventPage: Complete registration and pay

Image placeholder: Event page as seen by a non-approved visitor: whitelist message and "Request access" form. Add screenshot when ready.

How it works (step by step)​

  1. You: In the event dashboard, go to Setup → Settings tab. Turn on Whitelist only and set a Whitelist message (e.g. "Request access to register. We'll email you a link once approved."). Optionally add whitelist fields in the Registration fields or whitelist-specific section (e.g. phone, company, reason for attending).
  2. Attendees: Visit the event page. They see the whitelist message and a request form (email and any custom fields). They submit the form. They do not see the ticket categories or registration form yet.
  3. You: In the dashboard, go to Whitelist Requests. You see all requests with status: pending, approved, or rejected. Review each request, add internal notes if needed, then approve or reject (one by one or in bulk).
  4. Approved attendees: Receive an email with a unique link to complete registration. When they open the link, they see the full registration form and can select tickets and pay. Only approved contacts can access that form for this event.

Image placeholder: Whitelist Requests page with a table of requests (email, status, date) and Approve/Reject actions. Add screenshot when ready.

Whitelist Requests page (details)​

  • List: All requests with columns such as email, name, status (pending / approved / rejected), date, and any custom field values.
  • Filters and search: Filter by status or search by email/name to find specific requests.
  • Actions: Approve or reject in bulk or one by one. You can add internal notes (visible only to you) for your own tracking.
  • Counts: Approved count (and optionally pending count) are often shown so you can plan capacity or follow-up.

Custom whitelist fields​

  • In Setup you can define which fields appear on the whitelist request form (e.g. phone, company, "How did you hear about us?"). These are separate from the main registration form fields. Use them to gather info you need before approving.

Image placeholder: Setup or Whitelist configuration showing whitelist fields (e.g. Phone, Reason). Add screenshot when ready.

For whitelist-only events you can still give approved or invited guests a direct link to a specific ticket category. Enable Allow direct on that category in Categories & Pricing; the direct link bypasses the whitelist gate so anyone with the link can open that category's registration form. Use this to email a dedicated registration URL to approved contacts. See Categories & Pricing for how to get and copy the direct link.

Pre-registration​

Pre-registration is for events that are not yet "live" (e.g. scheduled but registration has not opened). People can leave their email (and any info you collect) to be notified or given early access when registration opens.

Pre-registration flow diagram​

flowchart LR
  subgraph before [Before live]
    PreRegForm[Pre-registration form on event page]
    PreRegList[Pre-registrations list in dashboard]
  end
  subgraph after [When event goes live]
    Notify[Notify pre-registered contacts]
    Register[They register via normal flow]
  end
  PreRegForm --> PreRegList
  PreRegList --> Notify
  Notify --> Register

How it works (step by step)​

  1. Your event is in scheduled (or similar) state with a registration start date in the future.
  2. The event page can show a pre-registration form (depending on your template and settings). Visitors enter their email (and any extra info you collect) and submit.
  3. Submissions appear under Pre-registrations in the event dashboard. You can view and export the list.
  4. When the event goes live (registration start date is reached), you can use the pre-registration list to send an update or early-access link (e.g. via Send Updates) so those contacts register first.

Pre-registrations page​

  • View and export the list of pre-registered contacts (email and any custom fields).
  • Use it to plan capacity, segment audiences, or invite them to register once the event is live.

Image placeholder: Pre-registrations page with list of emails and dates, and an Export button. Add screenshot when ready.

For turning whitelist and registration dates on/off, see Setup & Settings. For sending updates to attendees, see Attendees & Passes.