Skip to main content

Attendees & Passes

Manage who registered, generate or resend passes, and send updates to attendees from the event dashboard.

Overview diagram​

flowchart TB
  subgraph sources [Where attendees come from]
    Reg[Registration]
    Import[Import / bulk]
  end
  subgraph manage [Manage]
    AttendeeList[Attendee List]
    PassGen[Pass Generator]
    Updates[Send Updates]
  end
  Reg --> AttendeeList
  Import --> AttendeeList
  AttendeeList --> PassGen
  AttendeeList --> Updates
  PassGen --> Passes[Passes sent to attendees]
  Updates --> Inbox[Attendee inbox]

Attendee list​

  • Where: Event dashboard → Attendee List.
  • What: A list of all attendees (registrations) for the event. You can search, filter by date or category, and export (e.g. CSV).
  • Use it for: Checking who registered, exporting for check-in or CRM, and spotting duplicates or issues.

Image placeholder: Attendee List page with table of attendees (name, email, category, date) and search/filter/export. Add screenshot when ready.

Pass generator​

  • Where: Event dashboard → Pass Generator.
  • What: Generate passes for registrations that do not have one yet, or bulk-generate for all attendees. Useful after importing registrations or if passes failed to generate automatically.
  • How: Select the scope (e.g. all attendees or a subset) and run the generator. Passes are created and can be sent by email if that option is enabled (see Setup & Settings for email and pass notification settings).
flowchart LR
  Attendees[Attendees without pass] --> PassGen[Pass Generator]
  PassGen --> Create[Create passes]
  Create --> Email[Send email with pass]

Image placeholder: Pass Generator page with scope options (e.g. "All attendees", "Only without pass") and Generate button. Add screenshot when ready.

Sending event updates​

  • Where: Event dashboard → Send Updates (or Updates in the sidebar).
  • What: Create event updates (announcements or messages) and send them to attendees by email (and optionally other channels if configured).
  • Use it for: Reminders, schedule changes, important info before or after the event.

Creating an update (steps)​

  1. Go to Send Updates (or Updates).
  2. Create a new update: add a title and body (rich text).
  3. Choose the audience (e.g. all attendees, or a filter if supported).
  4. Send. Attendees receive the email according to your template and settings.

You can also view and edit past updates from the same area.

Image placeholder: Send Updates or Create Update screen with title, body editor, and audience/send options. Add screenshot when ready.

For check-in and scanning passes at the gate, see Check-in & Gate Management. For email content and templates, see Email Templates & Content.