Attendees & Passes

Manage who registered, generate or resend passes, and send updates to attendees from the event dashboard.

Overview diagram

flowchart TB
  subgraph sources [Where attendees come from]
    Reg[Registration]
    Import[Import / bulk]
  end
  subgraph manage [Manage]
    AttendeeList[Attendee List]
    PassGen[Pass Generator]
    Updates[Send Updates]
  end
  Reg --> AttendeeList
  Import --> AttendeeList
  AttendeeList --> PassGen
  AttendeeList --> Updates
  PassGen --> Passes[Passes sent to attendees]
  Updates --> Inbox[Attendee inbox]

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Attendee list

• Where: Event dashboard → Attendee List.
• What: A list of all attendees (registrations) for the event. You can search, filter by date or category, and export (e.g. CSV).
• Use it for: Checking who registered, exporting for check-in or CRM, and spotting duplicates or issues.

Image placeholder: Attendee List page with table of attendees (name, email, category, date) and search/filter/export. Add screenshot when ready.

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Pass generator

• Where: Event dashboard → Pass Generator.
• What: Create passes manually without the normal registration flow. Use for promo tickets, comp tickets, manual entries, or bulk imports from CSV.
• How: Use the Single pass tab to create one or more passes for an attendee, or the Bulk import tab to upload a CSV and create many at once. Passes can be sent by email or downloaded (including thermal-print format).

See Pass Generator for full documentation, CSV format, and options.

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Sending event updates

• Where: Event dashboard → Send Updates (or Updates in the sidebar).
• What: Create event updates (announcements or messages) and send them to attendees by email or SMS.
• Use it for: Reminders, schedule changes, important info before or after the event.

Creating an update (steps)

1. Go to Send Updates (or Updates).
2. Create a new update: add a name (internal), subject, and body (rich text).
3. Optionally add SMS content and choose to send by email and/or SMS.
4. Choose the audience (see below).
5. Send. Attendees receive the message according to your template and settings.

You can also view, edit, and resend past updates. The update detail page shows send logs (who received it, delivery status).

Audience selection

You can target specific groups instead of all attendees:

Audience	Description
Pass categories	All categories, or only selected ticket categories (e.g. VIP, General).
Pre-registered (purchased)	People who pre-registered and then purchased.
Pre-registered (not purchased)	People who pre-registered but have not yet purchased.
Whitelist — Approved and Purchased	Whitelist-approved contacts who completed registration.
Whitelist — Approved and Not Purchased	Whitelist-approved but not yet registered.
Whitelist — Rejected	People whose whitelist request was rejected.
Cart abandoned	People who started checkout but did not complete.
Attendee Insights	Include attendees from your Attendee Insights (org-wide curated list). Optionally filter by tag to narrow the audience.
Custom CSV	Upload a CSV of emails for a one-off custom list.

Combine these as needed — e.g. VIP category + cart abandoned + a specific insight tag. The system sends to everyone who matches any selected group (union).

Notes

• Logs: After sending, view the logs to see delivery status per recipient.
• Resend: You can resend an update to the same audience or edit and send again.

Image placeholder: Send Updates or Create Update screen with title, body editor, audience options, and send button. Add screenshot when ready.

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For check-in and scanning passes at the gate, see Check-in & Gate Management. For email content and templates, see Email Templates & Content.