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Email Templates & Content

Customize the emails attendees receive and manage event lineup and gallery content from the event dashboard.

Where content and emails are managed​

flowchart TB
  subgraph content [Content on event page]
    Lineup[Event Lineup]
    Gallery[Gallery]
  end
  subgraph emails [Emails]
    Confirm[Confirmation email]
    WhitelistEmail[Whitelist approval email]
    UpdateEmail[Event update email]
  end
  EmailTemplates[Email Templates] --> Confirm
  EmailTemplates --> WhitelistEmail
  SendUpdates[Send Updates] --> UpdateEmail

Email templates​

  • Where: Event dashboard → Email Templates (or Email Content).
  • What: Customize the content of confirmation emails, whitelist approval emails, and other automated emails (e.g. subject lines and body text, or upload HTML templates if supported). You can often set a default message and override it per event.
  • Common emails:
    • Order / registration confirmation: sent after someone completes registration; can include the pass or a link to download it.
    • Whitelist approval — Sent when you approve a whitelist request; usually includes the link to complete registration.
    • Event updates — Sent when you send an update from Send Updates (see Attendees & Passes).
  • Settings: In Setup & Settings you can turn Send email and Email include pass on or off, and set Pass notification emails (extra addresses to notify when passes are generated).

Use the Email Templates page to match your event's tone and branding and to ensure attendees get clear instructions (e.g. how to get their pass or what to bring).

Image placeholder: Email Templates or Email Content page with list of templates (Confirmation, Whitelist approval, etc.) and Edit. Add screenshot when ready.

Image placeholder: Edit template screen: subject line and body (or HTML upload). Add screenshot when ready.

Event lineup (creatives)​

  • Where: Event dashboard → Event Lineup (or Creatives).
  • What: Manage the lineup or "creatives" shown on the event page (e.g. artists, speakers, or performers). Add names, photos, and short bios or links. The event page template uses this to display the lineup section (label can be set in Setup, e.g. "Lineup" or "Artists").

Image placeholder: Event Lineup page with list of lineup items (name, image, order). Add screenshot when ready.

Image placeholder: Event page section showing the lineup (e.g. artist cards with names and photos). Add screenshot when ready.

  • Where: Event dashboard → Gallery.
  • What: Upload and manage images for the event gallery (e.g. past editions, venue photos, or promotional images). You can reorder and caption images. The event page can show a gallery section if the template supports it.

Image placeholder: Gallery management page with grid of images and upload/reorder options. Add screenshot when ready.

For sending one-off updates to attendees, see Attendees & Passes. For event description and policy, see Setup & Settings.