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Check-in & Gate Management

Use Gate Management (Scanner) in the event dashboard to check in attendees at the door using their pass (e.g. QR code).

Check-in flow diagram​

sequenceDiagram
  participant Attendee as Attendee
  participant Pass as "Pass (QR or barcode)"
  participant Scanner as "Scanner / Gate app"
  participant System as System
  Attendee->>Pass: Shows pass on phone or paper
  Scanner->>Pass: Staff scans QR or barcode
  Scanner->>System: Validate and record check-in
  System->>Scanner: Valid, already used, or invalid
  Scanner->>Attendee: Confirmation (e.g. green check)

Image placeholder: Scanner app or Gate Management screen showing a successful scan (e.g. attendee name, green check). Add screenshot when ready.

Gate Management / Scanner​

  • Where: Event dashboard → Gate Management (or Scanner).
  • What: A scanner interface (or link to the scanner app) that lets staff scan attendee passes (QR or barcode) to mark them as checked in.
  • How: Open the scanner on a phone or tablet, point at the attendee's pass (on their phone or printed), and scan. The system records the check-in and can show whether the pass is valid and whether it was already used (to prevent duplicate entry).

Image placeholder: Gate Management landing page with link to open scanner or instructions for staff. Add screenshot when ready.

Who can scan​

  • You can assign scanner access to specific users (e.g. staff or volunteers). They log in and use the scanner for your event. Configure scanner users from the Gate Management or event access settings so only trusted people can check in attendees.

Image placeholder: Access control or scanner users section where you add/remove who can scan. Add screenshot when ready.

Pass action responses​

  • Where: Event dashboard → Pass Action Responses.
  • What: If you set up pass actions (e.g. a post-event survey or feedback form), responses from attendees appear here. You can review and export them.
  • Use it for: Collecting feedback, running surveys, or other actions you attach to the pass after the event.
flowchart LR
  Pass["Pass with action link"] --> Attendee["Attendee fills form"]
  Attendee --> Responses["Pass Action Responses"]
  Responses --> You["You review or export"]

Image placeholder: Pass Action Responses page with list of responses (attendee, date, response summary). Add screenshot when ready.

For generating or resending passes, see Attendees & Passes. For event updates and notifications, see Email Templates & Content.