Categories & Pricing
Ticket categories define the types of tickets you sell (e.g. General Admission, VIP, Early Bird). In the event dashboard, use Categories & Pricing to add, edit, and organize them.
Categories and the event page
flowchart TB
subgraph dashboard [Dashboard]
Cat1[Category 1]
Cat2[Category 2]
CatN[Category N]
end
subgraph eventPage [Event page]
Display[Category cards or list]
RegForm[Registration form]
end
Cat1 --> Display
Cat2 --> Display
CatN --> Display
Display --> RegForm
Image placeholder: Event page showing ticket categories (e.g. General Admission, VIP) with price and "Select" or "Buy" button. Add screenshot when ready.
Adding a category
- Open your event in the organizer dashboard and go to Categories & Pricing.
- Click Add category (or equivalent).
- Set:
- Name (e.g. "General Admission")
- Price (and currency, which is set at event level in Setup)
- Quantity (how many tickets in this category)
- Registration type (e.g. general, team)
- Description (optional)
- Category-level fields (custom questions for this category)
- Save. The category appears on your event page and in registration.
Image placeholder: Categories & Pricing page with list of categories (name, price, quantity, type) and Add category button. Add screenshot when ready.
Image placeholder: Add or edit category form: name, price, quantity, registration type, description, fields. Add screenshot when ready.
Editing categories
- You can change name, price, quantity, description, and fields. Be aware that changing price or quantity can affect existing orders or availability.
- Reorder categories to control how they appear on the event page (e.g. drag and drop or up/down arrows).
Registration type
The registration type you choose for a category determines which registration flow attendees use when they click that category on the event page.
| Type | Description | Attendee flow |
|---|---|---|
| General | Standard ticket; one registration per ticket. | /events/<slug>/register/general/<categoryId> |
| Individual | Collect details for each attendee when quantity > 1. | /events/<slug>/register/individual/<categoryId> |
| Team | Team-based registration (e.g. sports); set how many members per team and collect team member details. | /events/<slug>/register/team/<categoryId> |
| Donation | Donation or pay-what-you-want flow. | /events/<slug>/register/donation/<categoryId> |
| Whitelisted | Only approved (whitelisted) users can register for this category. | /events/<slug>/whitelisted/<categoryId> |
| Seated (when event is seated) | Reserved seat selection; category is linked to seat map or cluster. | /events/<slug>/seated/<categoryId> or cluster-seated flow |
Other types may appear in the form depending on your setup.
Direct registration link
Enable Allow direct on a category to get a direct registration link that goes straight to that category's form. The link format is .../events/<slug>/direct/<categoryId>. Attendees who use this link bypass the main event page and go directly to the registration form for that category. For whitelist-only events, the direct link also bypasses the whitelist gate for that URL, so you can share it with approved or invited guests. The direct link is shown in the category form when Allow direct is on; copy it to share.
Category fields
- Add custom fields (e.g. T-shirt size, dietary requirements) that appear when someone selects this category. Set each field as required or optional and choose the field type (text, dropdown, etc.).
Image placeholder: Category form with "Fields" section showing one or two custom fields (label, type, required). Add screenshot when ready.
Seated events
If your event is seated, categories can be linked to a seat map. You will see Seated Events in the sidebar where you manage the seat layout and assign seats to categories. See Seated Events for more.
PDF layout
- You can assign a PDF layout (or use the event default) for passes in this category. This controls how the ticket/pass looks when downloaded or printed.
For event-level settings (e.g. registration dates, multi-category registration), see Setup & Settings.